FAQ

Welcome to the Graham Hawks FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:

  • Handling time: 1-2 business days
  • Transit time: 5-7 business days
  • Estimated delivery time: 6-9 business days
    For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United States on all orders. For more details, please check our Shipping Policy.

Question #3: Where is Graham Hawks located?
Answer: Graham Hawks is a men’s clothing brand based in the United States. We proudly offer a wide selection of high-quality men’s apparel and accessories and ship exclusively within the U.S.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Union Pay
  • Visa
  • PayPal
    For more details, refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return Policy for more details.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #7: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Return Policy page for complete details.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 5-7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for more information.

Question #10: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@grahamhawks.com.

Question #11: Do you ship internationally?
Answer: No, we currently ship only within the United States.

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Return Policy page.

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.

For More Information: 

Address: 1603 Capitol Ave, Cheyenne, Wyoming 82001, United States
E-mail: info@grahamhawks.com
FAQ: Frequently Asked Questions
Phone: +1-469-489-1565
Contact Form


Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM

We do our best to reply to your e-mail within 1-2 business days.